Constructive Criticism – the Way to Positive Results
Once you become a supervisor, your responsibility shifts from doing the job yourself to making certain that others do the work well. This can be a difficult and frustrating transition to make. It is the difference between doing and managing the work. This workshop shows you how to improve the performance of others by using constructive criticism to influence their behavior so that the job gets done right - the first time.
Participants will learn:
How to prevent the garbage in – garbage out syndrome with improved communication
Why criticism brings out the worst in us
How criticism can bring out the best in us
How to quickly assess the source of an employee’s performance problem
The importance of feedback when influencing behavior
How to give constructive criticism without causing a negative reaction
How to catch them doing something right
How to reinforce positive behaviors
How to be a role model and take criticism constructively
How to judge criticism objectively
Techniques for getting helpful information from critics
Who Should Attend: Managers, supervisors, team leaders
Methodology: This program utilizes video, group discussion, structured exercises, practice exercises and a question and answer segment.
