Getting performance feedback from others is critical to our personal and professional growth. Positive feedback helps us reinforce desired behaviors. Negative feedback helps us identify our problem behaviors and change for the better . . . if we could only listen to it. But criticism often brings out the “worst” in us. We often respond with defensive behavior, guilt, feelings of inadequacy, anger and counter-criticism.
The course will help you to feel comfortable when you are told a truth about your behavior in a critical manner. You will also learn to avoid automatically accepting another person’s values about what is “right” or “wrong” about you. Just because you listen to criticism does not mean that you agree with it. You are still the final judge of what you will do about it . . . and if you choose to change for the better, criticism can bring out the “best” in you.
Participants will learn:
Factors which influence how criticism is received
Why criticism brings out the worst in us and how it can bring out the best in us
Dealing with feelings when being criticized
Guidelines for receiving criticism
Learning to accept your mistakes
How to judge the value of criticism
Techniques for getting specific information from critics
How to cope with constant critics
How to handle “hot button” phrases that get emotional reactions from you
How to give constructive criticism
Who Should Attend: Everyone
Methodology: This program utilizes video, group discussion, structured exercises, practice exercises and a question and answer segment.