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Training Programs

Our training modules are organized into four-hour sessions.  This gives you the flexibility to pick and choose exactly what your internal client needs and deliver quality programming without huge development costs.  It gives us the ability to quickly produce in-house or remote-access training programs, just the way you want them.

In all of our programs, we provide:

  • a pre-training needs analysis meeting
  • customized training manuals
  • a post-training debriefing
  • and on-the-job assignments to bring the workshop into the workplace

Because adults learn in a variety of ways, our workshops include:

  • pre-post tests to benchmark prior knowledge and measure learning
  • structured exercises for experiential learning
  • case studies and/or role plays for skill practice
  • lecturettes and Q&A for knowledge sharing
  • video for modeling
  • self/other assessments for on-the-job performance feedback
  • and comprehensive training manuals for future reference

Our start to finish training and development services also include:

  • Automated training needs analysis
  • Research and development of specialized training materials
  • Custom program development
  • Professional contract trainers
  • Train the trainer programs

Review our comprehensive list of training programs that have been developed over the years to meet the needs of our many clients.  If you don't see exactly what you want, just tell us what you need and we will develop it.

Management Development
Employment Law Series
Support Staff Series

Customer Contact Training

(516) 528-8865


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