Effective communication means sending clear messages to others and accurately interpreting their responses. Sounds simple doesn’t it? But in reality, when most individuals are questioned about their biggest problems at work, they consistently answer, “Communication.” This program is designed to improve communication skills through experiential learning techniques and practicing what we preach.
Participants will learn:
How the communication cycle works
The power of words
Bridges and barriers to effective communication
The importance of feedback
How to prevent misunderstandings
How to focus on specifics
How to clarify and verify your messages
How to encourage two-way communication
The importance of non-verbal communication
Active listening skills
Cultural differences in communication
Personality differences in communication styles
Upward communication with your manager
How to get your point across persuasively
Who Should Attend: Everyone
Methodology: This program utilizes video, group discussion, structured exercises, practice exercises, self-assessment and a question and answer segment.
