“The measure of success is not whether you have a tough problem to deal with … but whether it is the same problem you had last year.” -- John Foster Dulles
This course is designed to strengthen the ability to systematically reason through problems, generate and evaluate creative alternatives, make sound decisions and develop workable implementation plans. The objective is to solve problems, not create more.
Participants will learn:
To define and analyze both simple and complex problems
To identify the root causes of a problem
To eliminate factors which interfere with objectivity
To identify present conditions accurately and define the desired outcome
To establish criteria for quality solutions
To develop and practice using creative thinking techniques to find alternative solutions
To evaluate the advantages and disadvantages of each alternative
To devise a workable plan of action
To develop contingency plans if things don’t go as planned
To communicate to those who need and want know about your plans
To develop follow-up procedures
To evaluate the effectiveness of your solutions
Who Should Attend: Managers, supervisors and team leaders
Methodology: This program utilizes video, case studies, group discussion, structured exercises, practice exercises and a question and answer segment.
